Your privacy is fundamental to everything we do. Here's how we protect and respect your personal information.
At HomeReflect, privacy protection is fundamental to everything we do. We understand that when you share your personal information with us, you're placing your trust in our company. We take this responsibility seriously and are committed to being completely transparent about what information we collect, why we need it, how we use it, and how we protect it.
We follow the principle of data minimization - we only collect information that is necessary to provide our services, improve your experience, or fulfill legal requirements. We never collect personal information just because we can; every piece of data we request serves a specific, legitimate purpose that benefits you as our customer.
This section provides detailed information about the types of data we collect, the specific circumstances under which we collect it, and the legal basis for each type of collection. We categorize our data collection into clear groups to help you understand exactly what we're asking for and why.
We collect personal information only when you voluntarily provide it to us through specific interactions with our website or services.
We automatically collect certain technical information to ensure our website works properly on your device and to improve our services for all users.
We process your personal information only for legitimate business purposes that directly benefit you, improve our services, or fulfill our legal obligations. Every use of your data is carefully considered and justified by a specific business need. We never use your personal information for purposes that you wouldn't reasonably expect or that don't align with the reason you provided it to us.
Our data processing activities are based on several legal grounds, including your consent (when you sign up for updates), our legitimate interests (improving website functionality), contractual necessity (fulfilling orders), and legal compliance (maintaining records as required by law). We clearly identify the legal basis for each type of processing and respect your rights in relation to each category.
We maintain strict internal policies about data use and provide regular training to our team members about privacy protection and appropriate data handling. Only team members who need access to specific information to perform their job functions are granted access, and all access is logged and monitored.
We use your contact information to keep you informed about important updates, launch timelines, and exclusive opportunities.
We use your information to provide personalized, effective customer support and ensure smooth service delivery.
We analyze aggregated, anonymized data to continuously improve our products, services, and user experience.
We Never Sell Your Personal Data
Your personal information is never sold, rented, traded, or transferred to third parties for their marketing purposes. We do not participate in data broker activities, and we do not allow third parties to collect your personal information through our website for their own commercial use.
This commitment extends to all forms of your personal data - email addresses, names, contact information, usage patterns, and any other information that could identify you. We view your data as a sacred trust, not a commodity to be monetized.
We maintain strict policies about data sharing and only share your information in the specific, limited circumstances outlined below. In all cases, we ensure appropriate safeguards are in place to protect your privacy and we maintain oversight of how your data is handled.
Any sharing of your data is governed by contractual agreements that require the same level of privacy protection that we provide. We regularly audit our partners to ensure compliance with these privacy standards.
We work with carefully selected third-party service providers who help us operate our business and deliver services to you.
All service providers are bound by strict contractual agreements that prohibit them from using your data for their own purposes.
In rare circumstances, we may be required to disclose information to comply with legal obligations or protect safety.
We will always notify you of such disclosures unless legally prohibited from doing so.
We implement comprehensive, multi-layered security measures to protect your personal information from unauthorized access, modification, disclosure, or destruction. Our security approach combines technical, administrative, and physical safeguards:
You have comprehensive rights regarding your personal information. We are committed to honoring these rights promptly and transparently, typically responding within 30 days of your request:
To exercise any of these rights, contact us using the form below or email us directly. We may need to verify your identity to protect against unauthorized access to your personal information.
We're here to help and always happy to discuss how we protect your information. Reach out anytime.